Terms of Business

Terms and Conditions of Trading with effect from January 2018

1. Estimates and Costs

We are happy to provide verbal or written estimates for works to be carried out on your vehicle. However; please bear in mind in some cases things turn out to be more complicated than predicted and further costs could be incurred. Although these will always be discussed prior to further work carried out.

 

2. Payment

All fees incurred at the garage must be settled on collection of your vehicle, unless prior arrangement with the owner Mr William Fisher.

Payments can be made by either Cash, Cheque, Bacs or Debit/Credit card.

We do not accept American Express.

 

3. Charges on Late Payments

We reserve the right to apply a late payment administration fee to invoices outstanding their agreement. Invoices that are still outstanding without prior arrangements are subject to being passed on to a debt collection agency and will be subject to further charges.

 

4. Notification of Complaints

Notification of any queries or complaints must be brought to the attention of a member of staff either verbally or in writing within 14 days of any works that have been carried out within the garage. The owner/manager will respond within 7 days of receiving the complaint either verbally or in writing.

 

5. Warranty

Any work to be carried out under Warranty is subject to approval by the owner Mr William Fisher.

 

6. Data Protection

Any data we have collected from our customers involving their personal data or their vehicles, we will comply with the provisions of the GDPR. By instructing us to carry out specific works on your vehicle you automatically authorise us to use the data in the course of our work and use this information for warranty purposes and reminders. We will not pass on your details to a third party unless; if for any reason your vehicle needs to be passed on to a third party for partial or complete works to be carried out. Your full consent will be sort prior to this and only your vehicle details will be shared with the third party. Or if we need to involve a debt collection agency to recover any outstanding debts.

 

7. Third Party Actions

Motomotion SWF Limited is not responsible or liable for any third-party actions.

 

8. Law

In the event of a default within this agreement, the Terms & Conditions of Trading shall be governed by law under English jurisdiction.

 

9. Safety

Please use the designated customers waiting room/reception to make any enquiries and to drop off or collect your vehicle. For your own safety customers are not allowed to walk around the garage floor and must keep to their designated area; which is clearly signed and roped for your convenience.

 

10. Communication

Motomotion SWF Limited will keep you informed at all times whilst your vehicle is kept in our care. We will contact you when your vehicle is ready for collection. We will also contact you if your vehicle is requiring further works than originally anticipated, prior to any works carried out.




Merry Christmas

Our opening hours during the festive period:

Monday 23rd December 08:00 – 17:30
Christmas Eve 08:00 – 12:30
Christmas Day CLOSED
Boxing Day CLOSED
Friday 27th December 08:00 – 17:30
Saturday 28th December CLOSED
Monday 30th December 08:00 – 17:30
New Year’s Eve 08:00 – 12:30
New Year’s Day CLOSED
Thursday 2nd January 08:00 – 17:30